Our Curated Collections

Return & Refund Policy

1. Overview

At Khandelwal Gift Mart, we aim to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we're here to help.

2. Return Eligibility

You may request a return if:

• The product is damaged, defective, or incorrect.
• The return request is raised within 7 days of delivery.
• The product is unused and in its original packaging with all tags intact.

3. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products.
• Used or damaged items not due to our fault.
• Items without original packaging.
• Perishable or fragile items (if applicable).

4. Return Process

To initiate a return:

1. Contact us via email or phone with your order details.
2. Share images/videos of the product (if damaged or defective).
3. Our team will review and approve the request.
4. Once approved, we will arrange pickup or guide you through return shipping.

5. Refund Policy

• Refunds will be processed after the product is received and inspected.
• Approved refunds will be credited to the original payment method.
• Processing time may take 5–10 business days depending on your bank or payment provider.

6. Replacement Policy

• If you receive a damaged or incorrect product, we may offer a replacement instead of a refund.
• Replacement is subject to product availability.

7. Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once shipped, cancellation requests will not be accepted.

8. Shipping Charges

• Shipping charges are non-refundable.
• Return shipping costs may be borne by the customer unless the product is defective or incorrect.

9. Late or Missing Refunds

If you haven't received your refund:

• Check your bank account again.
• Contact your bank or payment provider.
• If the issue persists, contact us for assistance.